Warranty Policy

IFUNGOO AUSTRALIA

We stand behind the quality of our electric propulsion products. Learn about our 12-month limited warranty, what's covered, and how to request support if something goes wrong.

12 MONTHS

Limited Product Warranty

IFUNGOO provides a 12-month limited warranty for personal and recreational use, covering manufacturing defects and quality-related faults under normal, intended use.

1. Warranty Coverage

IFUNGOO provides a 12-month limited warranty for products purchased for personal or recreational use through IFUNGOO Australia.

This warranty covers manufacturing defects, defects in materials, and quality-related faults that occur under normal and intended use.

For the IFUNGOO Y04+B2 Electric SUP Motor Kit, the warranty applies to the supplied product components, including the Y04 electric thruster, B2 battery and included electrical accessories, for defects covered by this policy.

The 12-month warranty period begins on the date the product is delivered to the customer. Proof of purchase may be required to verify warranty eligibility.

2. What Is Covered?

Subject to assessment, the following issues may qualify for warranty support:

  • Manufacturing defects affecting normal product operation.
  • Electrical or mechanical faults arising during normal, intended use.
  • Defects in materials or workmanship.
  • Quality-related failures of supplied components that are not caused by misuse, accidental damage or unauthorised modification.

If a covered defect is confirmed, IFUNGOO will arrange an appropriate repair or replacement at no charge under this warranty.

This warranty is provided in addition to, and does not limit, your rights under Australian Consumer Law.

3. What Is Not Covered?

This limited warranty does not cover damage or faults caused by:

  • Accidents, impacts, drops or other physical damage caused by the user.
  • Improper installation, incorrect operation or use outside the manufacturer's operating instructions.
  • Unauthorised repairs, modifications or alterations to the product.
  • Use of incompatible or unapproved batteries, chargers or accessories.
  • Improper storage, battery handling or maintenance.
  • Damage caused by foreign objects obstructing the propeller, where not attributable to a product defect.
  • Damage resulting from natural disasters, fire, flooding or other external events not attributable to a product defect.
  • Normal cosmetic wear and tear that does not affect product functionality.

These exclusions apply only to this additional limited warranty. They do not exclude or restrict any rights or remedies available under Australian Consumer Law.

4. How to Make a Warranty Claim

If you experience an issue with your IFUNGOO product, please contact our support team before returning the item.

01

Contact Our Support Team

Get in touch through our Contact Us page and describe the issue you're experiencing.

02

Provide Purchase Information

Include your order number, product model and a description of the issue. Photos or videos may help our team assess the problem more efficiently.

03

Product Assessment

Our support team will review the information and may guide you through troubleshooting or arrange an inspection where necessary.

04

Repair or Replacement

Once a covered defect is confirmed, we will arrange a suitable repair or replacement. Any additional remedies required by Australian Consumer Law remain available.

5. Warranty Shipping Costs

For confirmed defects covered by our 12-month limited warranty, IFUNGOO will cover reasonable shipping costs associated with the approved repair or replacement process, including return and replacement delivery costs.

Please contact our support team before sending any item back. We will provide return instructions and, where applicable, an arranged shipping label.

If you incur an approved return shipping expense, please retain your receipt and contact our support team to arrange reimbursement.

Products containing lithium batteries may require special transport arrangements. Please do not return batteries without receiving shipping instructions.

6. Australian Consumer Law

Our 12-month limited warranty provides benefits in addition to the consumer guarantees under Australian Consumer Law. These guarantees cannot be excluded or restricted by this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under Australian Consumer Law may continue beyond the 12-month warranty period, depending on the nature of the product and the circumstances.

For further information, visit the Australian Competition and Consumer Commission (ACCC) .

7. Warranty Support in Australia

IFUNGOO Australia serves as the local customer support contact for products purchased through this store.

Warranty requests are assessed through our support team, with repair or replacement arrangements coordinated as appropriate.

Depending on the nature of the issue, replacement parts or products may be sourced from our Australian inventory or from the manufacturer.

Need Warranty Assistance?

If you believe your product has a fault, our team is here to help you understand the next steps.

Store: IFUNGOO Australia
Website: ifungooau.com
Support: Contact Us

Email: support@ifungooau.com